Refund Policy

1. Introduction

At Distributarians, we are committed to ensuring your complete satisfaction with every wholesale purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued for products purchased through our website.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined in this policy.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Defective Products: Products that are damaged, broken, or non-functional upon delivery
• Wrong Items: Products that do not match the ordered items or product description
• Missing Items: Items that were not included in the shipment
• Order Cancellation: Orders cancelled within 24 hours of placement (before shipment)
• Duplicate Orders: Accidental duplicate orders processed in error
• Quality Issues: Products that fail to meet quality standards as described

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team within 7 days of delivery via email or phone
2. Provide Information: Include your order number, product details, and reason for refund request
3. Documentation: Provide photos or documentation of the issue (for damaged or defective items)
4. Return Authorization: Wait for our team to issue a Return Authorization (RA) number
5. Return Product: Return the product in its original condition and packaging with the RA number
6. Inspection: Once received and inspected, we will process your refund within 5-10 business days

4. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days
• Wire Transfer: Refunds will be processed to the original account within 7-14 business days
• Check Payments: Refund checks will be mailed within 10-14 business days

Processing times may vary depending on your financial institution.

5. Return Shipping

Return shipping costs are handled as follows:

• Defective/Wrong Items: We cover return shipping costs
• Customer Error: Customer is responsible for return shipping costs
• Bulk Returns: For large wholesale returns, we may arrange freight pickup at no cost

6. Non-Refundable Items

The following items are not eligible for refunds:

• Custom or personalized orders made to your specifications
• Products damaged due to customer misuse, negligence, or improper handling
• Items returned after 30 days of delivery date
• Special order items or limited edition products
• Opened or used consumable products (unless defective)
• Products without original packaging or missing components
• Clearance or final sale items (unless defective)

7. Partial Refunds

In some cases, we may issue partial refunds:

• If only part of your order is returned
• If items are returned in used or damaged condition (subject to inspection)
• If original shipping costs are non-refundable

8. Exchange Policy

We offer exchanges for eligible items within 30 days of delivery. Exchanges are subject to product availability. If the replacement item has a different price, we will process a partial refund or charge the difference accordingly.

9. Wholesale Order Refunds

For wholesale orders, special considerations apply:

• Volume discounts may affect refund calculations
• Large bulk orders may require extended processing time
• Custom pricing agreements are subject to contract terms
• Contact your account representative for assistance with wholesale refunds

10. Contact Us

For refund inquiries or to initiate a refund request, please contact us: